Delete your Let’s Horaro account

You can delete your Let’s Horaro account at any time, and you do not need a reason. This page explains how, what gets deleted, and what we are required to keep.

Please read Section 3 before you start. Deleting your account raises one question about messages you have already scheduled, and the answer is not reversible.

1. Delete in the app

Settings → Account → Delete Account

1. Open Let’s Horaro
2. Go to Settings
3. Tap Account
4. Tap Delete Account
5. Confirm with the code sent to your registered mobile number
6. Choose what happens to scheduled Tributes — see Section 3
7. Confirm

2. Delete without the app

You do not need the app installed to delete your account.

Email privacy@letshoraro.com with the subject line Account deletion request, and include:

• The mobile number registered to your account, with country code
• The email address on your account, if you added one
• Your choice about scheduled Tributes — see Section 3

We will verify your identity by sending a one-time code to your registered mobile number or email before we act. This protects you: without verification, anyone who knew your number could delete your account.

We aim to respond within 48 hours and to confirm deletion within 30 days.

If you no longer have access to your registered number or email, say so in your message and tell us what you can provide instead — recent order references, approximate registration date, or the last four digits of a card you paid with. We will do our best, but we may not be able to verify you, because the same process would let someone else claim your account.

3. What happens to Tributes you have already scheduled

This is the one decision that matters, and it cannot be undone.

If you have paid for Tributes that have not yet unlocked, you must tell us what to do with them:

If you do not make a choice, paid and scheduled Tributes will still be delivered.

We default to delivering because recipients have already been told to expect something, and because a Tribute scheduled for a child’s eighteenth birthday should not disappear because the sender closed an account years earlier.

If you want them cancelled, you have to say so.

4. What we delete

Within 30 days of a verified request:

• Your profile — name, photo, status, date of birth
• Your account and login credentials
• Your chat history
• Undelivered Tributes, if you asked us to cancel them
• Draft Tributes
• Contact discovery data
• Your blocked-contacts list
• Your settings and preferences
• Your analytics and feedback data, where any exists

Backups are rolling and get overwritten. Deleted data is gone from our live systems immediately and from backups within 90 days.

5. What we cannot delete, and why

We want to be straightforward about this rather than bury it.

5.1 Tributes that have already been delivered

Once a Tribute has unlocked, the recipient’s copy belongs to them. Deleting your account does not reach into their account and remove it.

This is deliberate. A message someone received from you — possibly years ago, possibly from a family member who has since died — is theirs to keep. We do not take it back.

5.2 Financial and tax records

These are legal obligations. We cannot delete them on request, and no service that sells gold in the UAE can.

5.3 The opt-out suppression list

If you or anyone else has asked never to be contacted through Let’s Horaro, we keep that record indefinitely — otherwise the opt-out would stop working and you could be contacted again.

We keep the minimum: the number or email, and the date of the request. Nothing else.

5.4 Records needed to defend a legal claim

Where there is an active dispute or an unresolved complaint, we retain what is necessary until it is resolved or the limitation period expires.

Whatever we retain, we will tell you specifically what it is and why.

6. Two things to do first

6.1 Download your data

Settings → PDPL Rights → Request My Data

You will receive an encrypted archive within 48 hours, containing your account details, your Tributes and media, your order and payment history, and your chat history. It is free and you do not need a reason.

⚠️ Do this before you delete. Once deletion completes we cannot recover anything, including your own copies of messages you wrote.

Note: encrypted chat content can only be exported from a device holding your encryption keys. Export from your phone, not the web.

6.2 Deal with anything in your Treasure

Gifts you have bought but not yet sent remain your property. We will contact you about them. If we do not hear back within 30 days, we may dispose of them and no refund is due.

If you want them delivered to yourself, arrange it before deleting — shipping charges apply.

7. Unused Credits

Unused Credits are forfeited on account deletion and are not refunded.

Credits are a prepaid entitlement to use platform features, not money, and they cannot be exchanged for cash.

One exception: if you are closing your account because we made a material change to our Terms that disadvantaged you, we will refund unused Credits pro-rata. Tell us that is your reason.

8. Deletion is permanent

There is no undo and no grace period. Once deletion completes:

• Your mobile number is released and can be used to register a new account
• Your previous Tributes, chats and history are not recoverable
• A new account starts from nothing

If you are unsure, consider whether you want a break rather than a deletion. You can simply stop using the app — we will contact you before closing an inactive account, and nothing is deleted in the meantime.

9. Questions

privacy@letshoraro.com · Data Protection Officer: dpo@letshoraro.com

You can also read our full Privacy Policy.

If you are not satisfied with how we handle your request, you may complain to the UAE Data Office under Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. You do not have to come to us first, but we would like the chance to put it right.